At Heftor, we stand behind the quality of our work. If you’re not satisfied with our service, we’re committed to making it right. Here’s how our refund policy works:

1.    Satisfaction Guarantee:

o   If you’re unhappy with any aspect of our service, please let us know immediately.

o   We’ll address the issue promptly and work towards a satisfactory resolution.

2.    Eligibility for Refunds:

o   Refunds are available for services that fall short of our promised standards.

o   Common reasons for refunds include incomplete work, subpar craftsmanship, or missed deadlines.

3.    Requesting a Refund:

o   Contact our customer service within 2days of service completion.

o   Provide details about the issue and any relevant evidence (photos, descriptions, etc.).

4.    Refund Process:

o   Upon receiving your request, we’ll assess the situation.

o   If eligible, we’ll issue a partial or full refund within 2 business days.

o   Refunds will be processed via the original payment method.

5.    Non-Refundable Situations:

     Refunds won’t be granted for:

o   Services completed beyond the agreed-upon scope.

o   Customer dissatisfaction due to personal preferences (e.g., color choices, design preferences).

o   Damage caused by the customer after service completion.

6.    Cancellation Fees:

o   If you need to cancel a scheduled service:

o   Less than 24 hours’ notice: 20% cancellation fee.

o   More than 24 hours’ notice: No cancellation fee.

7.    Contact Information:

o   Reach out to our customer service at +256761077447 or support@heftor.online for refund requests or inquiries.

Thank you for choosing Heftor: Handyman & Home Tasks. We appreciate your trust and look forward to exceeding your expectations!